Frequently asked questions
* How do I sign into Kernel?
In your web browser, go to: https://your_company_name.gokernel.com.
* How can I get an account?
Ask your manager for access or email support@gokernel.com. All accounts are pre-approved by your company administrator.
* Which browsers are compatible with Kernel?
Kernel is optimized for Apple Safari and Google Chrome. Also compatible with Microsoft Edge and Mozilla Firefox.
* What if Kernel isn't working properly?
Please make sure you're using Apple Safari or Google Chrome as your web browser. If you're still experiencing issues, email support@gokernel.com.
* What if I need help using Kernel?
Ask your Kernel representative or email support@gokernel.com.
* How does Kernel integrate with CRM?
Kernel imports your HCP and Institution profile data and attributes from CRM on a daily basis.
* Should I update data in CRM or Kernel?
All updates to HCP or Institution data should be done in CRM. Updates will be synchronized in Kernel on a daily basis.
* Can I change my insights after they're posted?
For compliance, it's not possible to change your insights once they're posted. However, if there's a mistake your manager can convert your insight into a draft state for you to edit and re-submit. Please notify your manager.
* Does Kernel have mobile apps?
Coming soon!
* Can I submit product ideas and feedback?
Please email us: feedback@gokernel.com.
* Can I sign up for your newsletter?
Sign up here: https://gokernel.com/blog/#newsletter-signup
* Can I follow your blog?
Go here: https://gokernel.com/blog